Hotels & resorts
Technology guests notice, and staff can run.
LED displays for ballrooms, lobbies and event space, guestroom technology, Wi-Fi that holds up on a full night, and the systems behind the front desk, planned as one project.
Choose a system to see where it lives in a resort. In-room technology brings several of them together in every guestroom.
Phase Integration is a national workplace technology company. For hotels and resorts, we plan, design and manage the AV, networking and Wi-Fi, cabling, acoustics, lighting, cellular and security systems across the whole property, from the ballroom to the back of house.
A property's technology is judged by guests who never think about it until it fails: a dark corner of the ballroom wall, a TV that won't cast, a lobby where phones lose signal. We design those systems together, around how the property actually runs, and manage the project the way a general contractor runs a job.
Where the technology lives
Ballrooms & meeting space
LED walls and projection sized to the room, audio that covers every seat, and controls that follow the room when partitions open or close.
AV, LED, audio, lighting scenes
Lobbies & public spaces
LED features and digital signage that set the tone at arrival, wayfinding to meeting rooms, and background music by zone.
LED, signage, audio, lighting
Guestrooms
TVs guests can stream to from their own devices, simple controls for lighting and shades, and Wi-Fi that reaches the bed and the desk.
TVs and casting, controls, Wi-Fi
Restaurants & bars
Displays for the game or the menu, music zones that change through the day, and lighting scenes from breakfast to late night.
Displays, audio, lighting
Pools & outdoor areas
Outdoor-rated audio and displays, Wi-Fi on the deck, and lighting and cameras that make the space safe after dark.
Audio, Wi-Fi, lighting, security
Back of house
The network and cabling everything runs on, cellular coverage for staff and guests, and access control and cameras where they matter.
Network, cabling, cellular, security
Guestroom technology
The guestroom is where a stay is won or lost, and its technology has moved on: guests expect to stream from their own phone to the TV, adjust the room without hunting for switches, and get Wi-Fi as fast as at home.
We plan guestroom technology as part of the room design: the TV and how guests connect to it, the network that carries it, lighting and shade controls, and how the whole floor is managed and supported once the property opens. Designing it once, as a repeatable room type, keeps a renovation consistent from the first floor to the last.
- TVs with casting from guests' own devices
- Lighting, shade and room controls that are easy to use
- Wi-Fi coverage and capacity for every room
- A repeatable room design for each room type
- Support for the system after opening
Built around a property that never closes
- Phased around occupancy and events
- Renovations are planned floor by floor and room block by room block, with the event calendar in mind, so the property keeps earning while the work happens.
- One team for every system
- Ownership, the management company, the designer and the contractor each touch the technology. We coordinate it all as one scope, so nothing falls between them.
- Designed to brand standards
- Hotel brands set requirements for guestroom TVs, Wi-Fi and signage. We design to them from the start, so there are no surprises at sign-off.
- Support after opening
- Help desk, preventative maintenance and event support keep ballrooms, lobbies and guestrooms working long after the ribbon is cut.
The systems we bring
- Audio Visual TechnologyBallroom and meeting-room AV, LED walls, lobby features and guestroom TVs
- Structured CablingThe cabling backbone for every floor and building
- Networking & Wi-FiGuest and staff Wi-Fi with the capacity for a full house
- Acoustics & Sound MaskingBackground music by zone and sound control in meeting space
- LightingLighting scenes for ballrooms, restaurants, lobbies and guestrooms
- Cellular DASCell coverage in ballrooms, lower levels and back of house
- Security & Access ControlCameras and access control for entries, back of house and parking
- Technical SupportHelp desk, maintenance and event support after opening
Frequently asked questions
- What technology should a hotel renovation plan for?
- Start with the guestrooms, the meeting and event space, and the network that carries both. A renovation is the cheapest time to update guestroom TVs and controls, rework Wi-Fi coverage, upgrade ballroom AV and LED, and fix cellular dead spots, because the cabling and ceilings are already open.
- What size LED wall does a ballroom need?
- It depends on the room's size, its ceiling height and how far the farthest guests sit. The image height is sized from the back of the room, the pixel pitch from how close the nearest guests sit, and walls in divisible ballrooms are often planned so each section works on its own.
- Can technology work happen while a hotel stays open?
- Yes. The work is phased by floor, room block and event space, and scheduled around occupancy and the event calendar, so rooms come out of service in small groups and meeting space stays available when it is booked.
- Do you design to hotel brand technology standards?
- Yes. Brand standards set requirements for things like guestroom TVs, Wi-Fi and digital signage, and we design to them from the start of the project.
- Who supports the technology after the property reopens?
- We do. Support plans cover help desk, remote and onsite support, preventative maintenance and event support, so ballrooms, lobbies and guestrooms keep working after opening.
Planning a renovation or a new property?
Tell us about the property, the rooms and the event space, and we’ll come back with a plan for the technology across all of it.