Coverage across the property
Signal everywhere a guest or a housekeeper goes.
Wi-Fi from the guestroom to the pool deck, cell coverage in ballrooms and lower levels, the public-safety radio coverage fire codes ask for, and staff safety buttons that work in every room, on one network built for a full house.
Coverage plan: Wi-Fi, cellular and staff safety
Choose a note to see where it sits. These systems share the same ceilings, risers and equipment rooms, so they are designed together.
Phase Integration plans, designs and manages the coverage systems across hotels and resorts: guest, event and staff Wi-Fi, cellular distributed antenna systems (DAS), emergency responder radio coverage, staff safety alert systems, and the back-of-house network and cabling everything runs on. We run the project the way a general contractor runs a job, across a property that never closes.
Coverage is the technology guests use most and notice least, until it fails: a call that drops in the ballroom, Wi-Fi that dies on the pool deck, a staff alert that can't find a signal in a corner room. These systems overlap in the ceilings, the risers and the equipment rooms, so we design them together, from one survey and one set of drawings.
Every signal, planned together
A resort carries at least four kinds of wireless traffic: guest and staff Wi-Fi, the cellular carriers, the radios first responders use, and the devices that keep staff safe. Each has its own rules, but they share the same ceilings, risers, equipment rooms and power, and they tend to fail in the same places: lower levels, heavy walls and big rooms full of people.
We start with a survey of the whole property that measures what's there today, then design every system on one set of drawings, so antennas, access points and cable paths don't fight each other and every system has a home in the equipment rooms.
Guest and staff Wi-Fi
Guestrooms, lobbies and back of house
Access points in or near the rooms, separate networks for guests, staff and devices, and capacity for a full house
Event Wi-Fi
Ballrooms and meeting rooms
High-density access points and a network the event can reserve for its own use
Outdoor Wi-Fi
Pool decks, lawns and parking
Weather-rated access points with power and cabling planned into the landscape
Cellular DAS
Ballrooms, lower levels and concrete cores
Antennas fed from a head-end, with coverage for every major carrier
Public-safety radio
Stairs, back of house and below grade
An emergency responder radio system, tested to the fire code where it applies
Staff safety alerts
Every guestroom and back-of-house space
Wearable panic buttons with locations that staff and security can act on
What the coverage plan includes
- A survey of today's signal and Wi-Fi across the property
- One set of drawings for every antenna and access point
- Separate networks for guests, staff, room devices and payments
- Two internet circuits on separate paths
- Carrier and fire marshal approvals planned into the schedule
- Monitoring that shows a failed access point before a guest notices
What property-wide coverage needs
- Wi-Fi that follows the guest
- One login from the room to the lobby to the pool, with roaming that holds a video call as guests walk between them.
- Capacity for the busiest hour
- A network sized for a sold-out night and a full ballroom at the same time, not for the average day.
- Cell coverage indoors
- A distributed antenna system where the building blocks the carriers' signal, so guests and staff can make calls in the ballroom and on lower levels.
- Public-safety radio coverage
- Coverage for firefighters' and police radios in stairs, lower levels and back of house, where the fire code requires it.
- Staff safety alerts
- Panic buttons for housekeepers and staff working alone, with alerts that say exactly where help is needed. A growing number of states and cities require them.
- A back-of-house network built to last
- Equipment rooms with power, cooling and space to grow, and risers with room for the next upgrade.
- Separate networks
- Guests, staff, room devices and payment systems on their own networks, so a problem on one can't reach the others.
- Two ways to the internet
- Two internet circuits entering the building on separate paths, so one cut cable doesn't take the property offline.
Built for a property that's always on
- One survey, one design
- Wi-Fi, cellular, radio and staff safety are surveyed together and designed on one set of drawings.
- Approvals in the schedule
- The carriers approve a DAS and the fire marshal tests public-safety radio. We plan both into the schedule from the start.
- Phased around occupancy
- Work in guestrooms, corridors and meeting space is phased around occupancy and events, floor by floor.
- Monitored after opening
- Help desk and remote monitoring keep every access point, antenna and alert button working after opening.
The systems we bring
- Structured CablingRisers, equipment rooms and the cabling every system runs on
- Networking & Wi-FiGuest, event, staff and outdoor Wi-Fi on separate networks
- Cellular DASCellular DAS and public-safety radio coverage
- Security & Access ControlStaff safety alert systems and the cameras around them
- Technical SupportHelp desk and remote monitoring of every access point and antenna
Frequently asked questions
- Why do hotels have poor cell coverage indoors?
- Concrete, steel, coated energy-efficient glass and below-grade floors block the carriers' signal, and a ballroom full of people overloads what does get in. A distributed antenna system brings the signal inside and spreads it through the building with antennas in the ceilings.
- What is a DAS in a hotel?
- A distributed antenna system is a network of small antennas throughout the building, fed from a head-end that takes signal from the carriers. It gives guests and staff reliable cell coverage where the outdoor network can't reach, and the carriers approve the design before it goes live.
- Do hotels need public-safety radio coverage?
- Often, yes. The International Fire Code requires buildings to have radio coverage for emergency responders where their radios don't work reliably inside. The fire marshal tests it, and many jurisdictions require it in new buildings and in some renovations.
- Are hotels required to give housekeepers panic buttons?
- In a growing number of places, yes. Several states and cities require hotels to give staff who work alone in guestrooms a panic button that summons help, and many hotel companies have adopted them across their properties. The system needs coverage in every room so it can tell where an alert came from.
- How much Wi-Fi bandwidth does a hotel need?
- It depends on the number of rooms, the meeting space and the brand's standard, which often sets a minimum for each room. Plan for a sold-out night and a full ballroom at the same time, with guests streaming on several devices each, not for the average day.
- Should a hotel have more than one internet connection?
- Yes. Two internet circuits from different providers, entering the building on separate paths, keep the property online when one fails. Check-in, payments, door locks and guest Wi-Fi all depend on it.
Planning coverage for a property?
Tell us about the property, where the signal drops today and what the brand requires, and we’ll come back with a coverage plan for Wi-Fi, cellular, radio and staff safety.