Guestroom technology
The room guests judge the whole stay by.
TVs guests can cast to from their own phone, Wi-Fi as fast as at home, and lighting, shade and climate controls that make sense at 2 a.m., designed once for each room type and repeated floor by floor.
Enlarged plan: typical king guestroom
Choose a note to see where it sits. Every note is designed once for the room type, then repeated room by room.
Phase Integration plans, designs and manages guestroom technology for hotels and resorts: the TV and how guests connect to it, in-room Wi-Fi, lighting, shade and thermostat controls, occupancy sensing, charging, and the cabling and network that carry it all. We design it as a repeatable room type and manage the rollout the way a general contractor runs a job, floor by floor around occupancy.
Guests now bring their own content, their own devices and their own expectations from home. They want to stream to the TV without a cable, find the light switch in the dark, and get Wi-Fi that works at the desk and in bed. Owners want the same room to cost less to run when it's empty and to be easy to support from the front desk. Designing all of it together, as one room, is how both happen.
One room, designed once
A hotel has a handful of room types and hundreds of rooms. The right way to plan guestroom technology is to design each room type completely: every device, where it mounts, how it's powered and cabled, and how it connects to the network, then prove it in a mock-up room before the rollout starts.
Once the mock-up is signed off by ownership, the management company and the brand, the same design repeats room by room. Every room behaves the same way for guests and the same way for the support team, and the renovation stays consistent from the first floor to the last.
TV and casting
Their own shows on the TV, without a cable or a login
A hospitality TV platform with private casting, a welcome screen and content the property controls
Wi-Fi
A fast connection at the desk and in bed
An access point in or near every room, sized for several devices per guest
Lighting and shades
Simple scenes and a master switch by the bed
Controls planned with the lighting design, labelled for guests, not for engineers
Climate and occupancy
A comfortable room when they walk in
An occupancy sensor and thermostat that set the room back when it's empty and recover quickly
Power and charging
Somewhere to charge their phone next to the bed
Outlets and USB-C at both sides of the bed and at the desk
Door and mobile key
Opening the door with their phone
Mobile key planned with the lock system and the network it reports to
What a room-type package includes
- Drawings for every room type, with device locations and mounting heights
- A device list and the network and cabling for each room
- A mock-up room built and signed off before the rollout
- A rollout plan floor by floor, with rooms out of service in small blocks
- A checklist each room passes before it goes back on sale
- Monitoring so support knows a TV or thermostat is down before a guest calls
What the guestroom needs
- Casting that stays private
- A guest's phone pairs to their room's TV and no other, the pairing clears at checkout, and nothing they watched follows the next guest.
- Wi-Fi as fast as home
- Coverage through the room's walls and bathroom, capacity for a family's worth of devices, and one login that works from the room to the pool.
- Controls that make sense at night
- A master switch by the bed and the door, a low path light to the bath, and scenes with plain names instead of a row of unlabelled switches.
- Energy savings guests don't notice
- Lights off and the thermostat set back when the room is empty, and the room comfortable again by the time the guest is back.
- Accessible rooms that work
- Controls and thermostats within reach in accessible rooms, captions that are easy to turn on, and the same features as every other room.
- Separate networks for guests and devices
- Guest Wi-Fi, staff, and the room's TVs, thermostats and locks on their own networks, so one can't reach the others.
- Content the property controls
- A welcome screen, hotel information, dining and events, and local channels, updated centrally for every room.
- Support from the front desk
- Rooms the support team can see and reset remotely, so a TV that won't cast is fixed with a call, not a visit.
Rolled out one floor at a time
- Mock-up room first
- Every room type is built once and signed off by ownership, management and the brand before the rollout starts, so changes happen in one room, not three hundred.
- Phased around occupancy
- Rooms come out of service in small blocks, floor by floor, around the occupancy forecast, and go back on sale as soon as they pass their checklist.
- Designed to brand standards
- Hotel brands set requirements for guestroom TVs, Wi-Fi and controls. We design to them from the start, so there are no surprises at sign-off.
- Supported after opening
- Help desk, remote monitoring and preventative maintenance keep every room working long after the last floor is finished.
The systems we bring
- Audio Visual TechnologyGuestroom TVs, private casting and the content platform behind them
- Structured CablingCabling to every room, the TV, the access point and the controls
- Networking & Wi-FiIn-room Wi-Fi and separate networks for guests, staff and room devices
- LightingGuestroom lighting scenes, path lighting and shade control
- Security & Access ControlMobile key and lock systems planned with the network
- Workplace OptimizationOccupancy sensing that sets empty rooms back to save energy
- Technical SupportHelp desk, remote monitoring and maintenance after opening
Frequently asked questions
- What technology do hotel guests expect in the room today?
- Casting from their own phone to the TV, Wi-Fi that works throughout the room, a place to charge next to the bed, and lighting and climate controls that are simple to use. Many also expect mobile key. Guests rarely notice the technology when it works and always notice it when it doesn't.
- How does casting to a hotel TV keep guests' content private?
- A hospitality casting system pairs each guest's phone only with the TV in their own room, usually by scanning a code on the screen. The pairing ends at checkout, and the guest's accounts are never stored on the TV, so nothing carries over to the next guest.
- Should hotel Wi-Fi access points go in the rooms or the corridor?
- In most hotels, in or close to the rooms. Corridor access points have to push through walls, doors and bathrooms, and they leave the far side of the room with the weakest signal. In-room or wall-plate access points put coverage where guests use it and give each room its own capacity.
- Do energy codes require occupancy controls in hotel guestrooms?
- In many places, yes. Recent editions of ASHRAE 90.1, for hotels with more than 50 rooms, require guestroom lighting and switched outlets to turn off within 20 minutes of the room being empty, and the thermostat to set back by at least 4 degrees within 30 minutes. The IECC has similar rules. Check which edition your jurisdiction has adopted.
- What is a mock-up room and why does it matter?
- A mock-up room is one guestroom built completely to the new design before the rollout starts. Ownership, the management company and the brand sign it off, and anything that needs to change is fixed there once, instead of in every room after the work is done.
- Can guestroom technology be upgraded while the hotel is open?
- Yes. Rooms come out of service in small blocks, floor by floor, around the occupancy forecast. Each room is finished, checked and returned to sale before the next block starts.
Planning a guestroom renovation?
Tell us about the property, the room types and the brand, and we’ll come back with a plan for the technology in every room.