Lobbies & public spaces
The first five minutes of every stay.
A feature LED wall that sets the tone at arrival, signs that send guests the right way, and music, lighting and Wi-Fi that change with the time of day, across the lobby, the restaurants, the bar and the pool.
Enlarged section: arrival, lobby and lobby bar
Choose a note to see where it sits. Most of these run on one schedule that changes with the time of day.
Phase Integration plans, designs and manages the technology in hotel and resort public spaces: feature LED walls and digital signage, wayfinding, background music and lighting by zone, displays for restaurants and bars, Wi-Fi and cellular coverage, and cameras at the entrances. We run the project the way a general contractor runs a job, around a lobby that never closes.
The lobby is where a property makes its first impression, and where guests now spend more of their day: checking in, meeting, working on a laptop, waiting for a table. Its technology has one job, which is to make the space feel right at every hour, from the morning coffee line to the late-night bar, without staff having to touch it.
A lobby that changes with the day
The best public spaces don't look the same at 7 a.m. and 10 p.m. The feature wall shows calm art in the morning and the evening's events at night, the music shifts from quiet to lively, the lights warm as the sun goes down, and the bar screens switch to the game. All of it can run on a schedule, so it happens every day without anyone remembering to do it.
We design each space's displays, music and lighting together and set them up on one schedule, by time of day. Staff keep a simple override for the moments a schedule can't predict: a private event, a big game, a VIP arrival.
Morning
Lobby, restaurant, coffee bar
Calm art on the feature wall, quiet music, bright light, the breakfast menu on the boards
Midday
Lobby and meeting levels
Local information and today's events, music a notch up, Wi-Fi busy with guests working in the lobby
Evening
Lobby, bar, restaurant
Brand and event content, warmer light, livelier music, the bar's screens on
Late night
Lobby and bar
Low light, quiet music and a dimmed feature wall
Event days
Lobby, elevator lobbies, pre-function
The group's welcome and schedule on the wall and directories, with wayfinding to its meeting rooms
What makes it run itself
- One schedule for displays, music and lighting
- Content managed centrally for every screen
- Simple staff overrides, space by space
- Music from a service licensed for commercial use
- Light levels that follow the daylight
- Remote monitoring of every screen and music zone
What each public space needs
- Arrival and lobby
- A feature LED wall sized to the space and to where guests stand, a directory near the door, and lighting that copes with daylight from the entrance glazing.
- Front desk
- Displays behind the desk for welcome messages and local information, clear sightlines for staff, and cameras covering the desk.
- Wayfinding
- Directories and signs that show today's events and the way to each meeting room, restaurant and the pool, updated from the booking system.
- Background music by zone
- Separate zones for the lobby, bar, restaurant, pool and restrooms, each with its own volume and playlist, and a microphone input for announcements.
- Restaurants and bars
- Screens for the game and the menu, music that changes through the day, and lighting scenes from breakfast to last call.
- Pools and outdoor areas
- Weather-rated speakers and displays, Wi-Fi on the deck, and lighting and cameras that keep the space safe after dark.
- Wi-Fi and power for lobby work
- Wi-Fi with the capacity for a full lobby of laptops, and outlets and USB-C at the seating guests actually use.
- Security at the entrances
- Cameras at the doors, the front desk and the bar, with recording the property can search when it needs to.
Built around a lobby that never closes
- Phased by zone
- Public spaces stay open. We phase the work zone by zone and schedule the noisy parts overnight, with temporary signs and music where a space is out of service.
- Planned with the interior designer
- Public spaces are the designer's showpiece. We plan screens, speakers and controls with the interior design, so they fit the finishes instead of fighting them.
- Designed to brand standards
- Hotel brands set requirements for signage, music and lobby displays. We design to them from the start, so there are no surprises at sign-off.
- Supported after opening
- Help desk, remote monitoring and content support keep every screen and music zone running long after opening.
The systems we bring
- Audio Visual TechnologyFeature LED walls, digital signage, directories and bar displays
- Networking & Wi-FiWi-Fi for lobby work, restaurants and the pool deck
- Acoustics & Sound MaskingBackground music by zone and sound control in busy spaces
- LightingLighting scenes by time of day for the lobby, restaurants and bar
- Cellular DASCell coverage across public spaces and lower levels
- Security & Access ControlCameras at the entrances, the front desk and outdoor areas
- Technical SupportHelp desk, monitoring and content support after opening
Frequently asked questions
- What technology does a hotel lobby need?
- A feature display or LED wall, digital signage and a directory for wayfinding, background music by zone, lighting scenes, Wi-Fi with the capacity for guests working in the lobby, power at the seating, and cameras at the entrances and the front desk. Planned together, they can all run on one schedule.
- How big should a hotel lobby LED wall be?
- Big enough to read as part of the architecture from the entrance, with a pixel pitch fine enough for the closest place guests stand or sit. A wall people walk right up to needs a finer pitch than one seen from across the lobby.
- Does a hotel need a license to play background music?
- Yes. Playing music in a public space is a public performance, and it needs a license. Commercial music services include the licensing in their subscription; streaming from a personal account does not.
- Can lobby screens, music and lighting change automatically during the day?
- Yes. Displays, music zones and lighting scenes can share one schedule by time of day, from morning to late night, with simple overrides for staff when a private event or a big game changes the plan.
- What is digital wayfinding in a hotel?
- Directories and signs that show guests where to go, updated automatically from the event and booking systems. Guests see today's events, the room they're looking for and the route to it, and the property stops printing signs for every group.
- Can lobby technology be upgraded while the hotel stays open?
- Yes. The work is phased zone by zone, the noisy parts happen overnight, and temporary signage and music keep each space working while it is finished.
Planning a lobby or public space refresh?
Tell us about the spaces, the design and how they're used through the day, and we’ll come back with a plan for the screens, music, lighting and coverage across all of them.